Shipping & Returns
We only ship to the U.S. and Canada
FREE SHIPPING ON ALL ZRT TEST KITS!
Orders are usually shipped by the next business day.
Hormone test kits are sent via UPS and may take up to a week to arrive. You will receive an email with the UPS tracking number.
All other orders are shipped via USPS First Class or Priority Mail.
To calculate shipping charges, put the item(s) in the shopping cart, enter the shipping zip code, and hit "Recalculate."
Hormone test kits include a prepaid mailer for shipping samples to the lab.
To order by phone:
(888) 438-1211 (U.S. only)
Hormone test kits include prepaid postage for shipping samples to the lab, with the exception of orders to Canada. Canadian customers do not receive prepaid postage.
How Soon Will I Get My Order?
Hormone test kits are shipped via UPS and can take up to a week to arrive. Most orders arrive within 3 days.
All other orders are shipped via USPS First Class or Priority Mail and will reach most destinations within 2 to 4 days.
How Soon Will I Get My Test Results?
Once the test sample arrives at the lab it typically takes 3 to 5 business days to process. When the results report is complete you will be emailed a link where you can securely sign in and view/print/download the report. If no email is given on the requisition form included in the test kit, the results report will be snail mailed.
There are no returns or refunds on test kits or downloadable products. We want you to be completely satisfied with your testing experience. Please feel free to call us with any questions at 888-438-1211 or 951-767-9933.
A damaged or defective test kit will be replaced immediately.
Returns may be subject to the following fees: credit card processing, shipping and restocking.